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The below terms and conditions of sale govern the sale of products marketed through Biocosmos d.o.o..

The prices published includes I.v.a.

  • - The contract of sale between Biocosmos d.o.o. and the customer, shall be considered concluded with the acceptance, from Biocosmos d.o.o., of the order placed by the customer through the tools provided on the site of Biocosmos d.o.o..
  • - The confirmation is implied unless otherwise disclosed with any other mode from the Client.
  •  - Biocosmos d.o.o. will send a communication to the customer, by e-mail, to confirm the receipt of the order.
  • - The non-acceptance of the order by Biocosmos d.o.o. will be communicated promptly to the customer using the e-mail tool with communication to the address indicated by the customer when ordering.
  • - The customer for its part States, implicitly with the same order, to have read the conditions of sale, to have read and to maintain hard copy and as provided for in articles. 3 and 4 of Legislative Decree No. 185/1999 refers to distance selling.
  •  - Nothing expects to the customer in the form of damages, compensation, contractual or extra-contractual, direct or indirect damages to persons and/or things, caused by the lack of acceptance of the order by Biocosmos d.o.o.
  •  - Biocosmos d.o.o. may accept orders in accordance with the conditions listed below only if you require delivery on the territory of the Italian State. Deliveries are not made in the town of Livigno and Campione d'Italia. Any requests for delivery in other countries will be evaluated and deliberated with variable conditions from time to time.
  • - It is allowed the purchase of products in the catalog of  Biocosmos d.o.o. only by of 18 years old.


Right of withdrawal

The right of withdrawal applies only if the customer is a consumer.

'Consumer' means any natural person who purchases products marketed from Biocosmos d.o.o. for purposes not related to his trade, business or professional, possibly turnaround.

Pursuant to art. 64 et seq. of Legislative Decree No. 206/2005 a consumer shall be entitled to withdraw from the purchase contract for any reason and without penalty.

Conditions to terminate the contract of purchase:

give notice, by e-mail, to the address of the will to withdraw, indicating the bank details necessary to return the sums paid.

the product (s) must be returned by the customer in a timely manner to Biocosmos d.o.o. in these conditions:
- carefully packed,
- packed in their original packaging,
- possibly placed in a second pack/carton,
- with all original manufacturer's documentation,
- be without trace of use,
- clean as before,
- no scratches, dents or damage of any kind.

  •  - by law the shipping costs and responsibilities during transport/shipping are paid by the customer (is absolutely advisable to insure the goods during transport).
  •  - in case of receipt of products with damage due to transport, Biocosmos d.o.o. will notify you within five (5) working days, allowing it to make a complaint at the courier chosen to obtain reimbursement of the value. In this case it will be considered void. In this case it will be considered void the request for withdrawal and the product will be available to the customer.
  • - At the arrival in the warehouses of Biocosmos d.o.o. products will be examined to assess any damage/vandalism are not attributable to transport. The lack of original packaging, the fact that this is ruined, the lack of original documentation supplements or accessories included in origin, will give to Biocosmos d.o.o. the right to withhold from the amounts due for reimbursement, a percentage that will be compared to the costs of recovery.
  • - the repayment of the sums due, minus any expenses, recovery will take place within ten (10) days, from receipt of the goods by Biocosmos d.o.o., on postal or bank account indicated by the client in recommended, by bank transfer by Biocosmos d.o.o..


Any complaints should be directed by e-mail to  or by registered letter with acknowledgement of receipt to the following address:

Biocosmos d.o.o. Kidriceva Ulica,9  5000 Nova Gorica (Slo)

Product warranties

All products sold through the site Biocosmos d.o.o. are covered by manufacturer's warranty and by 24 months warranty for defects of conformity pursuant to Legislative Decree No. 24/02.

The warranty on products is exclusively reserved to the consumer who has purchased the product for purposes not related to his trade, business or profession, in accordance with Legislative Decree No. 24/92.

Warranty is valid from the date of the sales invoice. The customer is therefore obliged to keep this document throughout the warranty period.

The manufacturer's warranty is provided according to the rules found in the documentation that the consumer will find inside the product packaging.


For the solution of civil and criminal disputes between customer and Biocosmos d.o.o.the expertise office is the one of the place of residence of the customer if this has made the purchase of the product for purposes not related to his trade, business or professional.

In other cases the Court of jurisdiction is strictly that of Nova Gorica.

Purchase standards

The customer is allowed to buy only the products sold on the site of Biocosmos d.o.o. at the time of shipment of the order, as described in the relevant product data sheets. Technical and descriptive information concerning products, faithfully reproduce those supplied by the manufacturers. Biocosmos d.o.o. reserves the right to modify the technical and descriptive information of products as a result of official communications from producers, without notice. The descriptive card images of products may not be perfectly representative of color and size.

The correct reception of the order is confirmed by Biocosmos d.o.o.Srl with a communication by e-mail sent to the address communicated by the customer. The confirmation message contains date and time of receipt of the order and a 'client order number' to be used in any subsequent communication with Biocosmos d.o.o. It is customer's responsibility to verify the correctness of their data in the order form and communicate any corrections promptly.

Average delivery times are shown in the product tab of each article and repeated in the logout time. If the customer is ordering products with different delivery times, faith, for delivery in a single solution, the date of the product with the longest times. For deliveries, in spite of a single order, cannot be maintained the contribution of single consignment. It might happen that for certain products the subject of price promotions, the amount available in the warehouses of Biocosmos d.o.o. will not be sufficient to fulfill all orders on schedule.

At this point, in order of priority, it will be worth the hour and minute of dispatch of order, resulting in timely notice to all Customers out of stock of a possible postponement of deliveries. This communication will propose the possibility by the customer to cancel the order and refund any monies paid.